Terms & Conditions
This website has been developed by and for companies within the group controlled by ACDOCO Limited, to comply with UK legislation and the materials on it are directed at consumers, health professionals and businesses who access the website from the UK. Those who access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.
ACDOCO Limited makes no representations that any of the products referred to on this website are appropriate for use, or available, in other locations. Where any of these products are available in other locations they may be subject to different regulatory requirements depending on the country of use. Those who access this site from other locations should always consult their local prescribing information before using any of the products referred to on this website.
Certain areas of this website may be stated to be for a particular group of users only (e.g. health professionals) and the information contained in those areas should be interpreted accordingly.
ACDOCO Limited has exercised every reasonable care in the preparation of this website. However, to the extent permitted by applicable law:
a. the materials on this website are provided without any warranties, express or implied, as to the accuracy of any information contained in any such materials;
b. ACDOCO Limited disclaims all liability for any loss or damage which may arise from the use of any information contained in any of the materials on this website. For the avoidance of doubt, such exclusion of liability shall not apply to any loss or damage arising from death or personal injury that is caused by negligence on the part of ACDOCO Limited.
This website contains some general information on a number of health topics. However, it does not contain all relevant information on such topics. Consequently, such information should not be construed as giving medical advice. Users of the website who are seeking medical advice for a complaint which is referred to on this website should always consult an appropriate healthcare professional.
ACDOCO Limited has taken every reasonable care to ensure that the information on the products shown on this website, and the instructions for their use, are accurate and up to date. However, medical information is constantly changing and therefore users of this website who are considering using any of the products shown thereon should always consult an appropriate healthcare professional and also read the product information on the pack itself and comply with the patient information contained in the pack before proceeding with any such use.
Links to External Websites
We may refer to, or establish relations with, other companies, organisations and public bodies that will enable you to access their websites directly from ours. Each company, organisation or public body will operate its own policy regarding the use of cookies and the collection and use of information. If you have any concerns regarding the way in which your data will be used, you are advised to read the Privacy Statement on the relevant website.
We will try to provide you with links to high quality, reputable websites that we think will be of interest and relevance to you. However, please note that ACDOCO Ltd is not responsible for the content of such websites. We cannot accept responsibility for any issues arising in connection with the third party’s use of your data, the website content or the services offered to you by these websites.
No links to this website may be included in any other website without ACDOCO Limited express written authorisation.
Information collected and stored
We will not collect any personal information about you except where it is specifically and knowingly provided by you, e.g. if you register for updates, or as a media centre user, or if you email us to provide feedback on the website.
When personal information is collected, it may be used by us to corroborate your identity, to process and fulfil requests for information or help us to develop the website to make it more useful to you.
Cookies are small text files sent to your computer. Although cookies contain identifying information, they do not contain any information that identifies you personally, but they allow us to recognise you when you return to our website. If you do not want to accept a cookie when you visit our website, you should be able to change the settings in your browser to disable this function, but there might be sections of the site that you are unable to access – in general, those sections for which you have specifically registered.
If you send us an email (e.g. to request information or provide feedback on website content), the information you provide will only be used to help us gather the information requested and to respond to your message.
Online competitions
On some of our websites, we will run competitions, for all competitions that we run the terms and conditions are clearly shown for your viewing.
Intellectual Property
All information, images and designs, and their selection and arrangement on this website, are the copyright of ACDOCO Limited unless otherwise indicated. Permission is granted to users of the website to electronically copy, download and print hard copy selections of the material on this website solely for their own non-commercial use, provided that any copies so made retain all relevant legal notices and disclaimers.
Any other use of the material on this website is strictly prohibited without the prior written consent of ACDOCO Limited.
ACDOCO Limited and all product names referred to on this website are trademarks owned by ACDOCO Limited and/or its associated companies unless otherwise indicated.
Except as expressly provided above, nothing contained on this website should be construed as conferring any licence or right in relation to any trademark, patent or copyright of ACDOCO Limited or any third party.
Applicable Law
These terms and disclaimers shall be governed by and construed in accordance with English law. In the event that any provision of these terms and disclaimers is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such provision shall be deemed severable and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Privacy Policy
INTRODUCTION
ACDOCO Limited (hereafter referred to as “ACDOCO”) is a private limited company.
OVERVIEW
Maintaining the security of your data is a priority for ACDOCO, and we are committed to respecting your privacy rights.
This policy provides you with information about:
• How we use your data
• What personal data we collect
• How long we retain your personal data
• How we ensure your privacy is maintained; and
• Your legal rights relating to your personal data
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how ACDOCO uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us. Our contact details are at the bottom of this notice.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish. The month this privacy notice was last updated is found towards the bottom of this notice.
EXPLAINING THE LEGAL BASIS WE RELY ON
Legitimate Interest
We require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We will use your personal data to ensure that your complaint and/or ADR is handled accurately, promptly and appropriately.
For example, we will use your address details to send you a method of returning faulty products to us.
HOW WE USE YOUR INFORMATION
This privacy notice tells you how we, ACDOCO, will collect and use your personal data for processing general queries, product and general complaints, and Adverse Drug Reaction (ADR) issues.
HOW LONG WILL ACDOCO RETAIN MY PERSONAL DATA?
We will not retain your personal data for longer than is necessary for the purposes set out in this policy. Different retention periods apply for different types of data:
Queries – your personal data may be retained for up to 30 days from resolution of the query
Complaints and ADRs – your personal data may be retained for up to 15 years in accordance with the Human Medicines Regulation (HMR) 2012
WHY DOES ACDOCO NEED TO COLLECT AND STORE MY PERSONAL DATA?
For us to resolve your query/complaint appropriately and accurately we need to collect personal data for correspondence purposes and/or detailed service provision.
In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes, ACDOCO would contact you for additional consent.
HOW WILL ACDOCO KEEP MY PERSONAL DATA SECURE?
ACDOCO is committed to keeping your personal data safe and secure.
Our security measures include:
• Data encryption
• Internal policies setting out our data security approach and training for employees
• Security controls which protect the entire ACDOCO IT infrastructure from external attack and unauthorised access
WILL ACDOCO SHARE MY PERSONAL DATA WITH ANYONE ELSE?
Within the ACDOCO, we may pass your personal data on to Delta Pronatura (our parent company).
If we are required to send information to the product license holder, we will remove or anonymise any personal data.
If your case needs to be referred to the Medicines and Healthcare products Regulatory Agency (MHRA), we will only transfer generic health data related to the complaint or ADR and will not transfer your personal data.
HOW WILL ACDOCO USE THE PERSONAL DATA IT COLLECTS ABOUT ME?
ACDOCO will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.
ACDOCO is required to retain information in accordance with the law. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
UNDER WHAT CIRCUMSTANCES WILL ACDOCO CONTACT ME?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
You have the following rights:
• The right to ask for a copy of personal data that we hold about you (the right of access);
• The right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
• The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
• The right to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
• The right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
• The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
If we choose not to action your request, we will explain to you the reasons for our refusal.
WHAT FORMS OF ID WILL I NEED TO PROVIDE IN ORDER TO ACCESS THIS?
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. ACDOCO accepts the following forms of ID when information on your personal data is requested:
• Passport
• Driving licence
• Birth certificate
• Utility bill (from last 3 months)
DOCUMENT OWNER AND APPROVAL
ACDOCO’s GDPR Representative is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.
CONTACTING THE REGULATOR
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to https://ico.org.uk/make-a-complaint/ (opens in a new window; please note we can’t be responsible for the content of external websites)
ANY QUESTIONS?
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our Data Protection Team who will be pleased to help you:
Call us: 0161 359 4130
Email us: helen@acdoco.com
Or write to us at:
ACDOCO Ltd, Northbank Industrial Estate, Martens Road, Irlam, Manchester M44 5AX.
WHEN WAS THIS PRIVACY NOTICE LAST UPDATED?
This policy was last updated in March 202
